Even if mobile sales have received a significant boost, not least due to the Corona pandemic, there are still numerous travel agency owners for whom a shop is simply part of their job as a travel salesperson. touristik aktuell has compiled the voices of six travel destination franchises who have restarted during the crisis – for very different reasons.
From the 1A to the 1B location
Andreas Stetter, Reisewelt24 Donauwörth, has moved from a 1A to a 1B location. Nevertheless, this is progress, reports the owner. Because the new travel agency impresses with a “great atmosphere” and lots of space. “This enables us to offer our customers significantly more service.” In addition, positive signals have been sent to both customers and employees, he says. “We believe in a successful future”.
Dream of a feel-good travel agency fulfilled
Dimitra Karageorgaki from Reiseland Reutlingen has also moved. Since her partner left the industry due to the Corona crisis and the rental costs were very high, she had to look for an alternative, she says. “I found the perfect space and in February I realized my dream of having a feel-good travel agency.” Among other things, this has an Ibiza lounge that will open in the summer.
Competitors become partners
Former competitors Silvia Goosmann and Britta Dahlweg from Deine Reisepartner Lüschen & Goosmann in Uplengen-Remels have developed new common perspectives. During the Corona crisis, the two travel experts decided to merge their two offices. “In this way we save costs, use synergies and have created a kind of monopoly position,” says Goosmann. At the same time, everyone continues to have their customer base. “The whole thing works very well. We enjoy our shared, large and modern office and are well prepared for the future.”
“A Diamond in the Rough”
Mehmet Bozer moved to an office in a better location in a Kaufland with free parking spaces in the summer of 2020. The owner of Reiseland Bozer in Hamm seized the opportunity after the Reiseland branch in Kaufland had to close. “The employees and customers there welcomed us with open arms,” reports Bozer. The risk of starting again in the middle of the crisis has paid off. “This office is a diamond in the rough. You just have to know how to use it.”
Less rent, office with waiting lounge
Less rent, a better atmosphere and an office with a waiting room, sofa, rocking chair and coffee corner – the move in February paid off for Julia Nolte from Reiseland Wupperstrand in Wuppertal. In addition, the new lease can be terminated at short notice at any time, “which takes a lot of pressure off me,” she says. “We also have a very nice landlady who is willing to compromise, with whom you can talk about everything and who tries to make everything nice and perfect.”
Separees for customer consultations
Giving up was never an issue for Carina Lübbehusen from Reiseland Garrel in Garrel. When the landlord had registered personal needs, there was no question for the travel agency owners to immediately start looking for new rooms. “I believe in the success of stationary travel sales and saw the termination of the rental agreement as an opportunity to leave old ballast behind us and look positively into the future in new rooms,” she says. The new office is a step forward. “Thanks to individual booths for the employees, we now have a comfortable working atmosphere and more privacy for the customers.” Parking spaces are right in front of the door, the first experiences are very positive: “The demand for travel experts on site has increased enormously, we have many new customers. ”
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