Kresna Life insurance customers asked the Financial Services Authority (OJK) to be more communicative in protecting and educating consumers so that they do not worry about anticipating default problems.
“OJK is more communicative to customers, because so far the OJK has very minimally communicated to customers in terms of default,” said one of Kresna Life’s customer representatives, Tan, in a statement in Jakarta, Thursday.
Previously, several members of the Kresna Life customer community accompanied by attorney Benny Wulur had met with OJK representatives regarding the continuation of the future installment payments from Kresna Life.
Customers question the plan to revoke Kresna Life’s license because the insurance company has not provided a comprehensive Financial Restructuring Plan (RPK) to OJK with a deadline of April 2022.
In fact, the insurance company has paid in installments to customers since June 2020 in accordance with the results of the homologation of Suspension of Debt Payment Obligations (PKPU) which was strengthened by the issuance of letters related to payments to policyholders.
“Sanctions for Limiting Business Activities (PKU) and the threat of revocation of Kresna’s license by the OJK are clear now that Kresna Life has stopped paying customers,” he said.
Therefore, Tan asked OJK to hold a tripartite meeting between Kresna Life’s management, legal counsel or customer representatives and OJK to find the best solution for the interests of customers.
“In the event of a license revocation, not only Kresna Life dies, but the expectations of customers to get payment also die,” said Tan.
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