The government of the Balearic Islands, which is also responsible for Mallorca, Germany’s favorite holiday island, has imposed fines on five airlines because they do not comply with Spanish law. Euro wings, EasyJet, Violeta, Ryanair and Veiling are accuses of charging their passengers extra for hand luggage.
According to Spanish law, this is not allow – according to this, hand luggage up to a certain size must be transport free of charge by the airlines.
As the “Mallorca Zeitung However, the fine should be bearable for the airlines: EasyJet and Euro wings each have to pay 21,500 euros, Volute 24,000 euros. Proceedings against Ryanair and Veiling are still open, and they are also says to have to pay 24,000 euros in fines.
Consumer protection also complained about the lack of customer hotlines
The investigations go back to an initiative of the consumer protection organization Facia, which sued Ryanair because of the hand luggage regulations. The Ministry of Consumer Affairs then scoured the websites of other airlines to determine the hand luggage regulations. According to the “Mallorca Zeitung”, “serious violations” of Spanish law were found.
It was also criticize that the airlines in question have not set up any free hotlines for customers. It is therefore not possible to contact the airlines with complaints or problems.
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